Cancellation

Cancellation

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel the contract for the purchase of any item within 14 calendar days of delivery (starting the day after you receive the goods). This is your UK statutory right. If the order has been processed, but the goods not dispatched, a full refund will be given within seven days.
If goods have been dispatched and you subsequently cancel your order, under the Distance Selling Regulations you must take reasonable care of the goods. It will be your responsibility to return these goods to us at your cost.
Any order deemed to be ordered incorrectly will be subjected to a 30% restocking fee if the boxes have been opened, for products unopened a charge of 10% applies. There will also be a charge to return the item to us depending on the product type and method of collection. This does not apply under the terms of DSR.
If the items are returned without original packaging, accessories or instructions then the costs will be calculated and deducted from the amount refunded.

Refund & Exchange Policy

The Company offer a fourteen day exchange policy (subject to conditions). As follows:
Once arranged, appliance collection or connections which are aborted or cancelled will still be charged. No refund will be offered.
Under the ‘Distance Selling Regulations’ you have a 14 day cooling off period. The Company will not accept goods returned that are found not to be faulty or because the customer does not require them. This includes all mail order & Internet transactions that fall outside ‘The Distance Selling Regulations’. Product cancellations after the 14 day cooling off period and within the 14 day period will be subjected to a 30% restocking fee if the boxe(s) have been opened, for product(s) unopened a charge of 10% applies provided the item is not a “Special Order” item. There will also be a charge to return the item to us depending on the product type and method of collection.
The Company will within a period of 28 days exchange or refund in full any product that is found to have a confirmed fault or defect. This is subject to the goods not being misused or damaged in anyway. All products must be returned with all components (Instruction booklet, remote control, packaging, leads etc) and in the original packaging. Refunds & Exchanges will not be carried out until the product has been returned in its original packaging with ALL accessories & instructions.
Thereafter, all confirmed faults would be repaired within the period and terms of the Manufacturers’ warranty.
This does not affect your statutory rights.

All refunds issued will be the same as the tender type, however if this is not possible a cheque refund will be raised via our Head Office.